Terms of Use
Terms and Conditions
Introduction
These Terms and Conditions apply to all services provided by Collective in relation to any booked Event.
They are a summary only - full Terms and Conditions will be detailed in the final Contract provided at time of
booking.
Definitions
- Collective: Refers to Collective and its food, beverage, and delivery services.
- Client: The individual or organisation responsible for commissioning and paying for the Event.
- Event: The event as outlined in the Contract.
- Contract: The signed agreement including these Terms and Conditions.
- Estimated Price: The minimum payable amount based on the agreed proposal.
Payment Terms
- 30+ Days Before Event: 20% deposit due on booking; balance (80%) due 14 days before the Event.
- <30 Days Before Event: 100% of estimated cost due within 7 days of invoice.
- Final Invoice: Includes additions/breakages, due within 7 days post-event.
All prices are in NZD and exclude 15% GST. Credit card payments (Visa/MasterCard only) incur a 4%
surcharge. Interest of 18% p.a. applies to overdue amounts.
Booking & Confirmation
- Bookings are tentative until both the signed Contract and payment are received.
- Final numbers, menus, and dietary requirements must be confirmed 14 days prior to the Event.
Amendments & Cancellations
- Changes must be confirmed in writing. Reductions may still incur full charges.
- Cancellation fees:
- After contract: 50% deposit forfeited
- <60 days: deposit forfeited + 25% of estimate
- <30 days: deposit + 50%
- <14 days: deposit + 100%
Third-party services (e.g. entertainment, hireage) may incur full charges if cancelled.
Collective Rights
- May cancel an Event if it affects business, security, or reputation.
- Not liable for disruptions caused by events beyond control (e.g. weather, strikes).
Liability & Conduct
- Collective is not liable for injury or loss/damage to property.
- The Client is responsible for guest conduct and any damage caused.
- The Client must ensure compliance with responsible alcohol service and licensing laws.
Other
- The Client is responsible for coordinating and paying for third-party suppliers unless agreed otherwise.
- Disputes unresolved within 14 days will go to arbitration under NZ law.
- Legal costs incurred by Collective in relation to the Event may be passed on to the Client.
Note: This summary is provided for convenience only. All bookings are governed by the full Terms and
Conditions included in the final Contract.
Collective Hospitality Ltd Refund Policy
This Refund Policy applies to all services provided by Collective for booked events. It is a
summary only. The full Terms and Conditions, including the cancellation and refund policy,
will be detailed in the final signed Contract provided at the time of booking. Collective
reserves the right to amend this policy at any time without prior notice.
1. Deposits and Prepayments
- For events cancelled by the Client after the Contract is signed, the following cancellation
forfeitures apply:
| Cancellation Timing | Refund Policy |
|---|---|
| After Contract is signed | 50% of deposit forfeited |
| Within 60 days of Event | 100% of deposit forfeited |
| Within 30 days of Event | 100% of deposit forfeited + 50% of total estimate |
| Within 14 days of Event | 100% of deposit forfeited + 100% of total estimate |
2. Third-Party Services
If Collective has secured third-party services on your behalf (e.g. entertainment, equipment
hire, additional labour), and these services are non-refundable, the Client will remain
responsible for their full cost regardless of cancellation.
3. Final Invoice Adjustments
- Charges for breakages, additional guests, or on-the-day additions are non-refundable.
- Any billing errors or overpayments will be reviewed, and eligible refunds will be
processed within 14 business days.
4. Refund Processing
Where applicable, approved refunds will be issued via the original payment method within
14 business days.
5. Cancellations by Collective
If Collective cancels an event due to reasons unrelated to Client conduct or breach, all
payments (excluding third-party non-refundable costs) will be refunded in full.
