Privacy Policy - University of Auckland Online Ordering Platform

Last updated: 17 January 2026

1. Introduction

This Privacy Policy explains how Collective Hospitality Ltd (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you use the University of Auckland online ordering platform (“Platform”).

We comply with the Privacy Act 2020 (New Zealand) and align with University of Auckland privacy and data handling expectations.

2. Information We Collect

We may collect personal information including:

• Name
• Email address
• Order, event, and transaction details
• Payment confirmation information (excluding full card numbers)
• Platform usage and technical data

3. Purpose of Collection

Personal information is collected and used to:

• Process and fulfil catering and hospitality orders
• Manage payments and reconciliations
• Communicate regarding orders and services
• Support operational, audit, and compliance requirements
• Improve service delivery and Platform functionality

4. Payments

All card payments are processed securely by an approved third-party payment provider. Collective Hospitality Ltd does not store full credit or debit card details.

5. Disclosure of Information

Personal information may be disclosed to:

• Payment processors and technology service providers
• University of Auckland representatives where required for order fulfilment or reconciliation
• Regulatory or legal authorities where required by law
• We do not sell or trade personal information.

6. Data Storage and Security

We take reasonable and appropriate measures to protect personal information against loss, unauthorised access, misuse, or disclosure, including secure systems and access controls.

7. Data Retention

Personal information is retained only for as long as necessary to meet operational, contractual, audit, or legal obligations.

8. Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of any inaccurate personal information
• Requests can be made using the contact details below.

9. Cookies and Analytics

The Platform may use cookies or similar technologies to ensure functionality and improve user experience. These do not directly identify individuals.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. Any updates will be published on the Platform.

11. Contact

For privacy-related enquiries or requests, please contact:

Email: [email protected]